Shipping Policy
Last updated: July 2026
GRAECA ships jewellery from Athens, Greece.
ORDER PREPARATION
GRAECA jewellery is handcrafted and certain products may require preparation or finishing before dispatch. The estimated preparation time may vary depending on the product, availability and order volume.Where specific preparation information applies to a product, this may be indicated on the relevant product page. Please note that order preparation time is separate from courier delivery time.
SHIPPING DESTINATIONS
We ship to Greece and selected international destinations. Available shipping destinations and shipping options are displayed during checkout. If your destination is not available during checkout, please contact us at info@graeca.gr before placing an order.
SHIPPING COSTS
Applicable shipping costs are displayed during checkout before the order is completed. Shipping costs may vary depending on the destination and available delivery method. The customer will be able to review the applicable shipping cost before confirming the order.
ESTIMATED DELIVERY TIMES
Estimated delivery times are provided for information purposes and begin after the order has been prepared and dispatched. Delivery times may vary depending on the destination, courier service, public holidays, customs procedures and circumstances beyond our reasonable control. Estimated delivery times do not constitute a guaranteed delivery date unless expressly stated otherwise.
ORDER TRACKING
Where tracking is available, tracking information will be provided electronically after the order has been dispatched.
DELIVERY INFORMATION
Customers are responsible for providing complete and accurate delivery details. Please review your shipping address and contact information carefully before completing your order. Delivery delays or additional costs may occur where incorrect or incomplete delivery information has been provided.
INTERNATIONAL ORDERS AND CUSTOMS
Orders delivered outside the European Union may be subject to customs duties, import taxes, brokerage charges or other fees imposed by the destination country. Unless otherwise expressly stated, these charges are not included in the product price or shipping cost and are the responsibility of the recipient. Customs procedures may cause additional delivery delays. GRAECA does not control charges imposed by customs or local authorities.
DELIVERY DELAYS
If you experience a significant delay with your order, please contact us at info@graeca.gr and provide your order number. We will review the available shipping information and assist you where reasonably possible.
CONTACT GRAECA
Operated by ZACHAROULA KARAMICHALI KAI SIA LIMITED PARTNERSHIP
Drosini 16, Kifisia, 14562
Athens, Greece
Telephone: +30 211 411 8490
Email: info@graeca.gr