Question 1

WHERE IS GRAECA JEWELLERY MADE?

Accepted Answer

All GRAECA jewellery is designed and handcrafted in Greece. Each piece is created with a focus on sculptural form, texture and the individual character of handmade jewellery.

Question 2

WHAT MATERIALS DO YOU USE?

Accepted Answer

Our jewellery is crafted using materials including bronze, sterling silver 925, copper wire, stainless steel, resin, freshwater pearls and semi-precious stones, depending on the individual design.Selected pieces are finished with gold or silver plating. Please refer to each product page for the specific materials and finish of the piece.

Question 3

IS YOUR JEWELLERY NICKEL-FREE?

Accepted Answer

Yes. GRAECA jewellery is nickel-free.

Question 4

IS GRAECA JEWELLERY HANDMADE?

Accepted Answer

Yes. GRAECA jewellery is handcrafted in Greece.Due to the handmade nature of our pieces and the natural characteristics of stones and pearls, slight variations in colour, shape, texture and finish may occur. These subtle differences make each piece unique.

Question 5

HOW SHOULD I CARE FOR MY GRAECA JEWELLERY?

Accepted Answer

To preserve the beauty and finish of your jewellery, avoid direct contact with water, perfumes, alcohol, cosmetics and chemical products.Store each piece separately in its original pouch or in a dry place and avoid friction with other jewellery.Natural wear of plated finishes may occur over time depending on use and exposure.

Question 6

CAN MY JEWELLERY BE REPLATED?

Accepted Answer

Yes. We offer a replating service for selected GRAECA jewellery.Please contact us at info@graeca.gr with a photograph of your piece and we will advise you on the available options.

Question 7

HOW DO I KNOW MY RING SIZE?

Accepted Answer

Ring sizing information is provided on the relevant product page where applicable.Some GRAECA rings feature an open or adjustable design. If you need assistance choosing the correct size, please contact us at info@graeca.gr before placing your order.

Question 8

DO YOU SHIP INTERNATIONALLY?

Accepted Answer

Yes. We ship to Greece and selected international destinations.Available shipping destinations and shipping options are displayed during checkout. For further information, please refer to our Shipping Policy.

Question 9

WILL I HAVE TO PAY CUSTOMS DUTIES OR IMPORT TAXES?

Accepted Answer

Orders delivered outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.Unless otherwise expressly stated, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Question 10

CAN I RETURN MY ORDER?

Accepted Answer

Consumers purchasing through our online store may have the right to withdraw from their purchase within fourteen (14) days of receiving the goods, subject to the exceptions provided by applicable law.Please refer to our Refund, Returns & Cancellation Policy for full information regarding returns, return costs and refunds.

Question 11

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Accepted Answer

Preparation and delivery times may vary depending on product availability and destination.Please note that order preparation time is separate from courier delivery time. Once your order has been dispatched, tracking information will be provided where available.Please refer to our Shipping Policy for further information.

Question 12

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

We accept credit, debit and prepaid cards issued by Visa, Mastercard, Maestro, Diners and Discover.Card payments are processed securely through the Nexi XPay electronic payment platform of Nexi Payments Greece S.A.For further information, please refer to our Payment Methods page.

FAQ

Frequently asked questions